At jomcuci my, your privacy is not merely a legal obligation — it is our moral responsibility. We apply the highest security standards to ensure that every piece of information you share with us remains safe and protected at all times.
We have built a robust data protection system based on six core principles to ensure your information remains secure at all times.
All data transmitted between your device and jomcuci my servers is protected by 256-bit SSL encryption, meaning your information cannot be intercepted or accessed by unauthorised parties.
Your personal information is stored in protected data centers that are monitored around the clock. Access to user data is restricted to authorized personnel only, with strict monitoring at all times.
A layered access control system ensures that only staff with a legitimate need can view user data. All access is logged and periodically audited to detect any unusual activity.
Jomcuci my does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your data belongs entirely to you — we use it solely to enhance your experience on the platform.
Our operations are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and ensure our data management practices consistently meet the latest legal requirements.
We periodically update this Privacy Policy to reflect changes in technology, legislation, and industry best practices. Users will be notified of any updates via platform notifications or their registered email.
When you register and use the jomcuci my platform, we collect various types of information to enable us to provide a secure, efficient, and seamless service. This collection is carried out transparently — you will always know what data we hold and why it is needed.
The information we collect falls into three main categories: information you provide directly during registration, information automatically generated while you use the platform, and information received from trusted third-party sources such as payment providers and identity verification partners.
| Data Categories | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, profile picture | Account registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank account number, card number, digital wallet details | Deposit & withdrawal process |
| Usage Data | Game history, transaction logs, platform activity | Collected automatically during use |
| Technical Data | IP address, device type, web browser, operating system | Collected automatically upon login |
Every piece of information we collect has a clear and legitimate purpose. jomcuci my does not use user data arbitrarily — every instance of data processing has a solid legal basis, whether grounded in user consent, contractual necessity, legal obligation, or the platform's legitimate interests.
Jomcuci my does not sell or disclose users' personal information to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may share information with certain categories of parties under limited and controlled circumstances.
Every third-party partner we work with is bound by strict confidentiality and data protection agreements. They are only permitted to process your data for the specific agreed purposes and may not use it for any other reason.
Jomcuci my uses cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns, and deliver a more personalised experience. Cookies are small text files stored on your device when you visit our platform.
There are four types of cookies we use, each serving a different function:
You can manage your cookie settings through your web browser at any time. Some browsers allow you to block or delete cookies entirely, though this may affect certain features on the jomcuci my platform. For the best experience, we recommend keeping essential cookies enabled.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you have certain rights regarding your personal information held by jomcuci my. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 14 working days.
You may request corrections to inaccurate or incomplete information via your account settings or our support team.
In certain circumstances, you may request the deletion of your personal information, subject to legal data retention obligations.
You may object to the processing of your data for direct marketing purposes or in certain circumstances involving legitimate interests.
You have the right to receive a copy of your data in a machine-readable format for transfer to another service provider.
You may request a restriction on the processing of your data in certain circumstances, such as during a dispute regarding data accuracy.
The security of user data is the absolute top priority of jomcuci my. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, unauthorized access, and data breaches.
Our security approach is multi-layered — meaning even if one line of defense is breached, several additional layers of protection remain in place to prevent any unauthorized access to your data.
Jomcuci my retains your personal information only for as long as necessary for the stated purposes, or as required by Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Platform operational requirements |
| Transaction records | 7 years after transaction | Financial legal requirements |
| KYC Documents | 5 years after account closure | AMLA & PDPA Compliance |
| Communication logs | 2 years | Support & Dispute Resolution |
| Technical data (logs) | 90 days | Security & troubleshooting |
When your account is closed at your own request, we will initiate the data deletion process within 30 days, except for data that must be retained under legal obligations. Data retained for legal purposes will be fully anonymised once the required retention period has expired.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist. jomcuci my takes all privacy-related feedback seriously and will respond in a timely manner.
You may reach us through the following channels for matters related to privacy and personal data protection:
If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority. jomcuci my fully respects the decisions and investigation processes of the relevant authorities.